Creative Problem Solving Training Workshop

Overview

A One Day Workshop that can be provided on-site or at another appropriate venue.

For anyone involved in problem solving or identifying potential improvements.

The Problem Solving Fundamentals workshop introduces a variety of useful and commonly applied techniques for decision making and problem solving. Between each theory session, the participants work together or in groups to apply the techniques to real issues within their workplace, culminating in a Proposal A3 Report that incorporates their work and proposed approach to resolution. The techniques are introduced in a typical order to provide a framework for effective translation to the workplace.

Typical Agenda

The Problem Solving Approach

• Plan Do Study Act (PDSA) and DMAIC concepts

Brainstorming Techniques

• How to facilitate a brainstorming exercise to collect ideas

Exercise: the participants conduct a brainstorm to create a list of potential improvement opportunities

Decision Making Techniques

• Pareto Analysis
• Simple Voting
• Paired Choice Matrix
• Nominal Group Techniques

Exercise: The group uses decision making techniques to identify specific opportunities from the large list

SIPOC & Process Mapping

• How to identify the steps involved in identifying the key steps that affect the outcomes of the process

Exercise: The group uses SIPOC to clarify their problem


The 5 Whys and Ishikawa

• Questioning techniques and possible causality identification

Exercise: The group creates a fishbone diagram to identify potential causality.

A3 Reporting

• General Structure of an A3 report (and it’s relationship to PDSA)
• The importance of Visual Information
• Examples

Exercise – Teams create a proposal A3 Report to pilot implement corrective action

Pre-Requisites: It is recommended, though not essential, that participants have attended the following workshops prior to attending the Lean Project Management and Leadership Workshop;

• Introduction to Lean Process Improvement

Next Public Program: TBA, Call 1800 088 494 for more information

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